Residential, Nursing and Dementia Care
Visitors to Woodleigh Christian Care Home always comment on its warm and happy atmosphere and how the staff are as much friends of our residents as their professional carers. It’s a sentiment we appreciate as it sums up what we are all about – caring for people through developing strong and lasting relationships.
Our community at Woodleigh embraces people from all backgrounds. Our experienced and dedicated staff work hard to provide you and your family with a welcoming and supportive environment, where you feel recognised as an individual, with your own personality and wishes, and our care is always delivered with that in mind.
"Your staff are a credit to your company. They are always smiling in what I can only describe as a high pressure job. A special thank you must go to the manager for being fantastic. Many thanks."
Finding a care home that is just right for you can be difficult. At Woodleigh Christian Care Home we offer Residential, Nursing, Dementia, Respite and Day care, so whatever your needs we are sure we will be able to take good care of you. Many of our staff have been with us for many years and they understand the importance of you feeling comfortable with your new surroundings and the care you are receiving. We are committed to making you feel one of the family and delivering the care you want and deserve.
"My mother had not had the care expected at a previous placement. We looked around various other homes. However arriving at Woodleigh brought myself and my daughter to tears. Such a welcoming place. My mother has certainly changed and looks her best in years."
"The staff are very friendly and always have a kind word for Mum, and when she has down days give her support. She is mixing well with other residents and knows she is in the best place possible for her, and it puts our minds at rest that she is settling in well."
RESPONSE TO THE 2018 CQC INSPECTION
The inspection took place over four days in November and December 2018 and the report was published in March 2019. Prior to its publication we wrote to all relatives as follows:
“As residents, relatives and colleagues who attended our last meeting will recall, our service was inspected by CQC in November and December 2018. We received verbal feedback at the time and have now received the draft inspection report which will shortly be published and available on our and the CQC’s websites. Hard copies will also be available at the home.
We were pleased that the inspectors found our staff to be kind and saw some lovely respectful interactions and that staff had a good rapport with residents. They also say that relatives liked the home from home environment. CQC identified a number of areas where improvement was required. From our conversations you will recall that we have devised a targeted action plan to achieve those required improvements and are closely monitoring progress, having recruited an experienced nurse manager and an external nurse specialist.
CQC recognised improvements already in pressure care, responses to falls, and that people looked well and felt safe living at the home. We are confident that our plan is comprehensive and robust, capturing all the necessary actions and having taken very seriously every lesson learnt from this process. We continue to work closely with CQC and our commissioners to improve our service. For the avoidance of doubt the report will be ‘current’ as and until our service is re-inspected by CQC.
You will have already met our new Home Manager, Sarah Milnes. You can read more about her on the “our staff” page of our website. We have additional sought to recruit additional senior and experienced care staff and nurses to work alongside our long standing staff.
We understand that reading the report will be unnerving for you, please rest assured that the health, safety and wellbeing of our residents is our paramount concern. We hope that you will already have observed the progress achieved to date at the home.
We value the meetings we have already shared and your support through them - we will of course share the details of any future inspection with you. As with any aspect of the care we provide, we are happy to discuss the report or our ongoing service improvement plan with all of our residents and their families.”
Rachel Williams – Group Operations Manager
John Walton - Director
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