The residents of Woodleighcare`s Baily House Care Home were delighted, though not at all surprised, that their home is rated as “outstanding” in their latest inspection by CQC.
Ashley Baird, the home manager said “We were overwhelmed at the feedback from the inspectors. The staff have worked so hard to make Baily House a warm, welcoming and safe home that is full of laughter and care. So, it was wonderful to hear that the inspectors had seen this as well.”
For example, inspectors said they saw “many examples of outstanding activities that included bringing in a mini zoo for a person who loved animals, providing a piano for a person who had previously been a music teacher which improved their mood…. We also received moving feedback from a relative whose family member was supported to play pool at a local club regularly and the impact this made on their emotional well-being”
The inspectors also observed that: “The service was caring” and that “Staff had created a relaxed and friendly home.”
The wide range of activities are amazing and include a weekly cuddle and cake group had been set up where mothers and babies visited Baily House each week. One parent said, “The staff make us feel like we are family. I’ve told a lot of friends and family about these sessions as it’s the best feeling seeing the residents faces light up when they see the babies and children.”
There is also a weekly community choir and an intergenerational art class, supported by volunteers.
The home`s own chaplain is always available – leading the singing at the community choir, leading services and most importantly supporting the whole family through difficult times.
John Walton, the owner of Baily House said: “This recognition is absolutely thrilling. We have always known that Baily House is extra special – so to receive the outstanding rating is a real red-letter day. We are so proud of the whole team as each one of them plays a vital and important role, and of our volunteers who have bundles of energy to.”